Of course we hope that the product you have ordered from us is completely to your liking. However, it is possible that you want to return the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to our postal address are for your own account. Consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at: firstname.lastname@example.org. We will then refund the order amount due, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is well packaged when returning.